Soft skills are personal attributes that enhance an individual’s interaction, job performance and career prospect. Unlike hard skills, which are about a person’s skill set and ability to perform a certain type of task or activity, soft skills are interpersonal and broadly applicable.
“Soft skill is a set of skills that influence how we interact with each other. It includes such abilities as effective communication, creativity, analytical thinking, diplomacy, flexibility, change-readiness and problem solving, leadership, team building, and listening skills.”
“Soft skills are personal management skills such as attitudes and behavior that drives one’s potential for growth and team work skills.”
“Soft Skills are the kind of skills needed to perform jobs where job requirements are defined in terms of expected outcomes.”
“Soft Skills are business skills such as communication and presentation, leadership, and management, human resources, sale and marketing, professional development etc.”
Importance of Soft Skills-
When it comes to skills in employment, the first line of emphasis is typically towards abilities, training and knowledge of specific skill sets. These are referred to as hard skills. Soft skills are often overlooked, but they also play an important role in day-to-day operations. Small business owners should place equal importance on hard and soft skills during the hiring process for new employees. In addition, current employees should be encouraged to develop soft skills if they are lacking in this area.
1. Communication Skills
2. Drive/Work Ethic
4. Decision Making and Problem Solving
5. To Have Good Impression and Impact
1. Communication Skills-
Communication skills are the most important soft skills for an employee. The ability to communicate through the spoken and written word is a necessity in nearly every industry and in every workplace. Communication skills can be learned and improved with the right training. It may take time for employees to learn effective communication skills, particularly if they have a naturally shy disposition. In this case, a course on public speaking can work wonders. The techniques learned by speaking to a large crowd can be adapted for daily communications and these lessons are typically good confidence builders for employees.
2. Drive/Work Ethic-
This is the difficult skill to quantity, but employees will typically either display a strong work ethic and the drive to complete tasks, or they won’t. while a work ethic is largely an innate skill, it can be learned with proper training and motivation. Some employees may be able to develop a stronger work ethic with incentive based pay or monetary rewards such as bonuses if they reach a certain goal.
The ability to work well within a tea is another important soft skill. Some employees may naturally feel comfortable working within a group, while others may have problems and prefer to work alone. It is necessary to spot these personality types ahead of time for proper group formation . Every team should have a diverse set of personalities that mesh as a cohesive whole. Team building exercises can be very beneficial in helping employees develop this skill.
4. Decision Making and Problem Solving –
Being able to make quick decisions, think on their feet, and solve simple problems are important employees taints. Even simple problems such as a copier being out of toner can grind an office to a half if no one displays these simple skills. At least one employees needs to have the ability to take charge of a situation and guide the others through if they have difficulty. The employees who display these decision making skills are often excellent candidates for promotion to management level.
5. To Have Good Impression and Impact-
Soft skills are important to have good impression in an organisation. In the same way they play an important role in gaining professional development. To have good impression a person must possess presentation skills, which include planning, preparation and delivery of the message. Making a formal speech is one of presentation. Success in an organisation depends on presenting ideas in an appropriate manner. One must learn new things. One must accept responsibility for one’s self and one’s actions which leaves good impression and impact on the others.
Simply a set of skills that influence how we interact with each other are known as ‘soft skills. It includes such abilities as effective communication, creativity, analytical thinking, diplomacy, flexibility, change readiness and problem solving, leadership, team building and speaking and listening skills.